The decorations, tinsel and chocolate tubs are filling up the shops. There is no way to avoid it, Christmas is most definitely on its way.. and it offers some wonderful opportunities for businesses, but if you are not prepared, you could find yourself hugely disappointed come January when you’re taking a look at your figures and assessing how your operations shaped up.
So how do you know if you are ready? Below, we’ll take a look at three important indicators that you’ve still got some serious work to do.
You haven’t started recruiting your Christmas staff
Maybe you’re planning on getting started with your festive recruiting as soon as possible. You already know that it’s a really important task, but you just can’t seem to find any spare time to give it the attention that you know it deserves. Before we get into anything, it’s vital that you don’t panic, that isn’t going to help you and it’s not going to help your business.
You don’t have a back-up plan
Even the most inexperienced business owners realise that Christmas presents its own unique challenges and opportunities, so they get to work creating a plan that will help with them to get the best results possible. The problem is that this is often where the preparation ends, you need to ask yourself whether you’ve got a Plan B and whether you know what to do if things don’t work out the way you first imagined.
What will you do if your new recruits decide that the role isn’t for them, and leave you in the lurch? What if your management team comes down with a nasty bug and can’t get to work? What if your Christmas party turns into a disaster that could do some serious damage to your business’s reputation? Hopefully, these things won’t happen, but you don’t want to find yourself in a situation in which you have no idea how to pick up the pieces. Having compliant Employee Handbook will help you manage your staff effectively, take a look at HR Revolution’s ready to use handbooks.
You haven’t made customer service training a priority
High levels of customer service are essential at any point in the year, but now is the time to make sure that it is firmly at the top of your agenda. There are numerous reasons for this, you’ll hopefully have more customers coming through your doors and you need to ensure that standards aren’t gong to slip, as well, you’ll probably have the opportunity to impress prospects for the very first time.
Refresher training should be rolled out so carry out an audit of where you are right now, and where improvements can be made. You don’t necessarily have to invest huge amounts of time and money. It’s about establishing your current position and working out where you want to go next. HR Revolution will be happy to carry out a full HR Audit of your business, click here to read more. (Free when you mention “Festive rush” normal audit price £750).
Of course, you now have an option, do you want to do all of this on your own or do you want to call upon some expert help? HR Revolution have a wealth of HR experience and can work to tackle the issues you may face by providing you the HR solutions you need to overcome them. Have a look at our Outsourced solution below…
If you’ve recognised that you need to make improvements, you are already in a great position for making sure that you really raise the bar this Christmas, acknowledging that there’s work to do is the very first step and HR Revolution can help.
Call +44 203 538 5311, email: firstname.lastname@example.org or visit www.hrrevolution.co.uk where our expert CIPD HR professionals are waiting to help you with any questions you may have.
HR Revolution; supporting you, your employees AND your business.